Nynov / Support
FAQ / Troubleshooting
Frequent issues and how to handle them.
Purchase & License
What is the difference between editions?＋
RDMA Monthly licenses share one driver among 10 users, while Quarterly licenses come with an exclusive single-user driver; both require the purchaser's information, and the driver is custom-signed in the customer's name. Editions also differ in license term and feature scope — see the spec table on the product page, or contact support for advice.
How soon do I receive my license and materials?＋
After payment confirmation, support issues the license credential and installation notes.
Installation
Can I install VT-D FW myself?＋
It involves firmware flashing — contact support to arrange installation and avoid bricking the device.
How long does deployment take?＋
About 10 minutes for the standard flow; if your hardware environment differs, Nynov installation staff provide 24H remote technical support.
Troubleshooting
What if my issue is not in the manual?＋
Submit a description plus logs through the feedback channel; engineers will triage and respond.
Compliance
What may the products be used for?＋
Only for lawfully owned equipment and compliant scenarios such as R&D debugging, lab data capture, virtualization and isolation validation. Users are responsible for complying with applicable law and third-party terms.