1. Orders & payment
After placing an order, contact support for the payment code. Support issues the license credential and installation notes once payment is confirmed. Unpaid orders may be cancelled.
2. Returns & refunds
Quality issues can be escalated through the refund flow and handled after support verification.
3. Invoices
Invoices are available for site orders — include billing details in the order notes or tell support.
4. Warranty & liability
Hardware is warrantied to factory standard. Damage from not following the guide, unauthorized firmware modification, or unauthorized scenarios is not covered.
5. Channel partnership
Submitting a dealer application constitutes consent for the platform to review the materials you provide. Upon approval, both parties confirm the partnership tier, pricing structure and settlement terms. Dealers must comply with platform compliance requirements and must not transact outside the platform. The platform may adjust or terminate the partnership tier for violations or unauthorized use, and reserves the right to pursue liability.
6. Changes to terms
Updates are posted on this page; continued use constitutes acceptance.